Shipping & Returns
You may return most new, UNOPENED items within 30 days of delivery for a refund. There is a 20% Restock Fee on ALL unopened items being returned, unless the item is defective, there will be no restock fee. If an item has been opened, and we find no issue with the product, there will be a 35% restock fee to cover repackaging of the item. We will do a complete inspection of any product returned before we issue a refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to inspect and process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Once we have completed our inspection of your return, we will inform you about the status of the returned item.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We ship mainly within the United States, Canada, Mexico, and Puerto Rico. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. All weights will be rounded up to the next full pound.